Sunday, March 31, 2019

Success Will Come and Go, But Integrity Is Forever
Amy Rees Anderson

If I could teach only one value to live by, it would be this: Success will come and go, but integrity is forever. Integrity means doing the right thing at all times and in all circumstances, whether or not anyone is watching. It takes having the courage to do the right thing, no matter what the consequences will be. Building a reputation of integrity takes years, but it takes only a second to lose, so never allow yourself to ever do anything that would damage your integrity.

We live in a world where integrity isn’t talked about nearly enough. We live in a world where “the end justifies the means” has become an acceptable school of thought for far too many. Sales people overpromise and under deliver, all in the name of making their quota for the month. Applicants exaggerate in job interviews because they desperately need a job. CEOs overstate their projected earnings because they don’t want the board of directors to replace them. Entrepreneurs overstate their pro formas because they want the highest valuation possible from an investor. Investors understate a company’s value in order to negotiate a lower valuation in a deal. Customer service representatives cover up a mistake they made because they are afraid the client will leave them. Employees call in “sick” because they don’t have any more paid time off when they actually just need to get their Christmas shopping done. The list could go on and on, and in each case the person committing the act of dishonesty told themselves they had a perfectly valid reason why the end result justified their lack of integrity.

It may seem like people can gain power quickly and easily if they are willing to cut corners and act without the constraints of morality. Dishonesty may provide instant gratification in the moment but it will never last. I can think of several examples of people without integrity who are successful and who win without ever getting caught, which creates a false perception of the path to success that one should follow. After all, each person in the examples above could have gained the result they wanted in the moment, but unfortunately, that momentary result comes at an incredibly high price with far reaching consequences. That person has lost their ability to be trusted as a person of integrity, which is the most valuable quality anyone can have in their life. Profit in dollars or power is temporary, but profit in a network of people who trust you as a person of integrity is forever. Every one person who trusts you will spread the word of that trust to at least a few of their associates, and word of your character will spread like wildfire.

The value of the trust others have in you is far beyond anything that can be measured. For entrepreneurs it means investors that are willing to trust them with their money. For employees it means a manager or a boss that is willing to trust them with additional responsibility and growth opportunities. For companies it means customers that trust giving them more and more business. For you it means having an army of people that are willing to go the extra mile to help you because they know that recommending you to others will never bring damage to their own reputation of integrity. Yes, the value of the trust others have in you goes beyond anything that can be measured because it brings along with it limitless opportunities and endless possibilities.

Contrast that with the person who cannot be trusted as a person of integrity. Warren Buffet, Chairman and CEO of Berkshire Hathaway said it best:, “In looking for people to hire, look for three qualities: integrity, intelligence, and energy. And if they don’t have the first one, the other two will kill you.” A person’s dishonesty will eventually catch up to them. It may not be today, and it may not be for many years, but you can rest assured that at some point there will always be a reckoning. A word of advice to those who are striving for a reputation of integrity: Avoid those who are not trustworthy. Do not do business with them. Do not associate with them. Do not make excuses for them. Do not allow yourself to get enticed into believing that “while they may be dishonest with others, they would never be dishonest with me.” If someone is dishonest in any aspect of his life you can be guaranteed that he will be dishonest in many aspects of his life. You cannot dismiss even those little acts of dishonesty, such as the person who takes two newspapers from the stand when they paid for only one. After all, if a person cannot be trusted in the simplest matters of honesty then how can they possibly be trusted to uphold lengthy and complex business contracts?

It is important to realize that others pay attention to those you have chosen to associate with, and they will inevitably judge your character by the character of your friends. Why is that? It is best explained by a quote my father often says when he is reminding me to be careful of the company I am keeping: “When you lie down with dogs you get fleas.” Inevitably we become more and more like the people we surround ourselves with day to day. If we surround ourselves with people who are dishonest and willing to cut corners to get ahead, then we’ll surely find ourselves following a pattern of first enduring their behavior, then accepting their behavior, and finally adopting their behavior. If you want to build a reputation as a person of integrity then surround yourself with people of integrity. There is a plaque on the wall of my office which reads: “Do what is right, let the consequence follow.” It serves as a daily reminder that success will indeed come and go, but integrity is forever.

Saturday, February 9, 2019

Are You A Leader? Do You Have A Steady Hand?

I had no idea…its’s not what I expected! The shock and surprise that often accompanies a new leadership position can be daunting. Rarely does an organization change when things are working well so this should not be a surprise, but surprisingly new leaders often are not prepared. The first 100 days really are critical, and mistakes are hard to overcome. The organization is watching as much as listening…every word, tone, action are signals and a test that the organization is grading and deciding am I on this new team or not?
In my opinion it’s all about approach, style, values and your situational awareness and assessment skills, things that are all within your control. Do your actions match your words, do you value the team you inherited? Do you instill confidence and trust? Will people follow you even if it’s not easy?
Do you have a Steady Hand! What does that mean? As with many things it starts at the top, it starts with you.
1.       Do you have a plan - a vision?
2.       Are you a leader or a manger?
3.       Do you lead by example – do you get your hands dirty?
4.       Are members of the team viewed as part of the solution or disposable?
5.       Do you value the past or only your ideas or change?
6.       Are you curious?
7.       Do people see you as a good person?
8.       Have you earned the organizations trust?
9.       Are your actions rational or emotional?
10.   Do your actions match your words? Do those actions and words instill confidence?
Some may scoff and suggest these questions imply being soft. Some will suggest that leadership is about results and not how you achieve them. It most certainly is about results but the how most certainly does matter and rarely can those results be achieved if you don’t understand that!
Leadership is about:
§  Painting a picture for the organization and soliciting their help.
§  Gaining their support and help by getting your hands dirty, putting in the time.
§  Showing appreciation…saying thank you, good job or I appreciate your effort!
§  Being curious about why it was or is done that way before assuming its wrong and must be changed.
§  Accepting mistakes and using them as teaching moments.
§  Teaching and coaching is powerful vs dictating and managing.
These concepts are not new or unique, but they are all building blocks to getting an organization to want to be part of the solution and not be the problem. When a new leader comes in the organization already knows somethings not right and they know change is coming. It’s my experience that many of them want that change it’s the previous leader that wasn’t listening. It’s now up to the new leader to quickly gain their trust and capitalize on what the organization already knows…they must change.
Does that mean people won’t lose their job…no! Does that mean every idea will be accepted…no! Does it mean it will be easy…no! What it does mean, and shows is that you are engaged, want their ideas and value them and are willing to roll up your sleeves and do the dirty work that needs to be done. That is showing leadership and just as importantly showing that you aren’t smart enough to do it by yourself and you want and need their help.
It takes a steady and confident hand to lead this way and this scares weaker managers because this is hard work, more time consuming and requires more personal investment that’s why so many avoid this because its much easier to not listen, be the smartest person in the room and simply change things as managers often think change is what they were hired to do. It isn’t…what you were hired to do was fix it, improve it not change…that’s a big difference. Think about it – who would you rather work for, who would you follow, who would you go the extra mile for?